Adapt or Die: A Lesson in Changing Retail from Borders

Original article from Yahoo Finance 2/16/2011

"NEW YORK (AP) -- Borders was slow to get the message as the big-box retailer lost book, music and video sales to the Internet and other competition. The result: It filed for Chapter 11 bankruptcy Wednesday, and will close nearly a third of its stores.


Less nimble than rival Barnes & Noble, Borders now begins what analysts expect will be a quickly resolved struggle for the survival of its remaining stores. It's the latest cautionary tale about the dangers retailers face when they fail to keep up with swiftly changing technology and consumer habits.

"It's almost a case of hit-and-run," said Al Greco, marketing professor at Fordham University. "They were crossing the street and they didn't pay attention, and that tractor trailer (of technology) hit them."

Borders plans to close about 200 of its 642 stores over the next few weeks, from San Francisco to Fort Lauderdale, Fla., costing about 6,000 of the company's 19,500 employees their jobs. The closures are also a blow to publishers already owed tens of millions of dollars by the company, which stopped paying them in December.

Borders said it is losing about $2 million a day at the stores it plans to close, all of them superstores. The company also operates smaller Waldenbooks and Borders Express stores.

Fifteen years ago, Borders superstores dotted the U.S. and seemed to be the future of bookselling. Its sprawling stores, comfortable chairs, cafe and widespread discounts epitomized the "bigger is better" retail philosophy that spelled the end of many mom-and-pop bookstores that couldn't compete on selection or price.

Americans today are more likely to pick up the latest best-seller anywhere from Costco to Amazon.com, or download a digital version, than make an extra trip to a strip mall.

Analysts say a key error for Borders came in 2001, when it contracted out its e-commerce business to Amazon.
"Amazon had no incentive whatsoever to promote Borders," said Simba Information senior trade analyst Michael Norris. "It really marked the beginning of the end."
That relationship lasted until 2007. By then, Borders lagged far behind Barnes & Noble, which began selling books online in 1997.
Borders also was slow to react to the growing popularity of e-books and e-book readers. After Amazon launched its popular Kindle e-book reader in 2007, Barnes & Noble followed with the Nook in 2009 and invested heavily in its electronic bookstore. Borders entered the electronic book market with Canada's Kobo Inc. last year but failed to garner much traction."

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