Thursday, March 29, 2012

T-Mobile Consolidating Call Center Ops; Ditching 7 Facilities

"T-Mobile USA Inc. plans to consolidate its call center operations from 24 to 17 facilities by the end of June.

"Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as challenger and value player in the wireless market," said Philipp Humm, CEO and president of T-Mobile. "These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth."

Call centers scheduled for closure are located in: Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado and Redmond, Oregon. Affected call centers will remain open for another three months.

This consolidation effort will result in 1,900 net job reductions. T-Mobile employs approximately 3,300 people at the seven affected facilities. However, the company will begin hiring immediately at the remaining 17 call centers and expects to fill as many as 1,400 positions to continue to meet customer needs.

T-Mobile Call Center location:
* Allentown, PA; 794 Roble Road * Ft. Lauderdale, FL; 1100 West McNab Road
* Frisco, TX; 7624 Warren Parkway
* Brownsville, TX; 1 CSR Drive
* Lenexa, KS; 9601 Renner Blvd."

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